Privacy Policy 33win – Protecting Your Data Is Our Priority

1Information We Collect

When you register and use the 33win platform, we collect several types of information depending on your level of interaction. This collection is carried out transparently and solely for legitimate purposes.

Information you provide directly:

• Account information: Full name, email address, phone number, username, and password collected at registration.
• Identity verification (KYC): A copy of your identity card (MyKad), passport, or other verification documents when required, particularly prior to your first withdrawal.
• Financial information: Information relating to the payment method you use – including the account holder name for e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) or bank accounts (DuitNow, Maybank2u, CIMB Clicks, FPX). Full account numbers are not stored by 33win – they are processed directly by registered payment providers.
• Support communications: Records of your conversations with the 33win customer support team via live chat or email.

Automatically collected information:

• IP address and country-level location data.
• Device and operating system information (phone model, OS version, browser type).
• Platform activity data: games played, football matches bet on, session duration, and navigation patterns.
• Cookie and similar tracking technology data (see Section 5).

2How We Use Your Data

Data collected by 33win is used solely for purposes related to delivering and improving our services to you. The following are the primary ways your data is used:

• Account management: Creating, verifying, and securely maintaining your 33win account.
• Transaction processing: Deposits and withdrawals in Malaysian Ringgit (RM) are processed through your chosen payment method.
• Legal compliance: To meet Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements as mandated under Malaysian law.
• Security: Detecting, investigating, and preventing fraud, account misuse, and any suspicious activity.
• Platform improvements: Analysing usage patterns (anonymously) to improve the functionality, performance, and user experience of the 33win platform.
• Service communications: Sending important account notifications such as deposit confirmations, approved withdrawals, and security updates.
• Marketing communications: Sending you information about promotions, bonuses, and the latest offers — only where you have given consent to receive such communications.

33win does not use your data for any purpose beyond what is stated above without first obtaining your consent.

3Information Sharing & Disclosure

This is something many users are genuinely concerned about, and 33win wants to be completely transparent on this matter. We do not sell your data. Period.

There are limited circumstances in which 33win may share certain information with specific parties, and this is done only for the following reasons:

• Payment service providers: Transaction information that must be shared with payment processors such as Touch 'n Go, GrabPay, DuitNow, or FPX gateway providers to facilitate financial transactions. These providers are bound by strict confidentiality agreements.
• Game software providers: Usernames (not full personal details) may be shared with game providers such as Pragmatic Play or Evolution Gaming for game record purposes and resolving technical disputes.
• Legal requirements: If directed by a competent court, Malaysian law enforcement agency, or relevant regulatory body, 33win will comply with such directions and disclose the required information.
• Legitimate interest protection: In cases of serious fraud or financial crime, relevant information may be shared with the authorities for investigation purposes.

4Data Security Measures

Protecting your data is both a technical and moral responsibility that we take very seriously at 33win. Our platform implements multiple layers of security to ensure your data remains protected at all times:

• End-to-end encryption (256-bit SSL): All data transmitted between your browser and 33win servers is fully encrypted using 256-bit SSL technology.
• Two-factor authentication (2FA): Available on all accounts as an added security layer — we encourage you to enable it from your account settings.
• 24/7 Monitoring: Our automated monitoring system detects and alerts on any suspicious login activity, unauthorised access attempts, or unusual transaction patterns.
• Internal access controls: Only authorised 33win staff with a legitimate need to access your data will do so. All access is logged and regularly audited.
• Secure data storage: Your data is stored on servers protected by multi-layered firewalls, physical access controls, and regular backup systems.
• Regular security testing: 33win conducts regular penetration testing and security audits to identify and address any vulnerabilities.

5Cookies & Tracking Technologies

The 33win platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login, game sessions, and account security. These cookies cannot be disabled as the platform cannot function properly without them.
• Performance cookies: Collecting information on how users interact with the platform — most visited pages, response times, and similar metrics. This data is used for platform improvements and is collected anonymously.
• Functional cookies: Remembering your preferences — such as language, region, and display settings — to deliver a more personalised experience.
• Analytics cookies: Helps us understand overall usage patterns to improve our products and services. Analytics data is collected in aggregate and cannot be attributed to any specific individual.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the 33win platform.

6Your Rights as a User

As a registered 33win player, you have important rights regarding your personal data, which we fully respect:

7Data Retention & Deletion

33win retains your personal data for as long as necessary to fulfil the purpose for which it was collected, including compliance with legal, accounting, and reporting requirements.

• Active account data: Retained for as long as your account is active or as needed to provide our services.
• KYC and financial data: Retained for a minimum period of 7 years after account closure, in line with Malaysian legal requirements for financial record retention.
• Support communication records: Retained for 2 years for reference and dispute resolution purposes.
• Technical data & logs: Retained for 12 months for security and debugging purposes.
• Marketing data: Deleted within 30 days of your withdrawal of consent for marketing communications.

Once the applicable retention period has expired, your data will be securely deleted from our systems using methods that ensure it cannot be recovered.

8Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 33win handles your personal data, please reach out to us through the following channels:

This Privacy Policy applies to all 33win services, including the web platform, Malaysia Super League and EPL Sports Betting, online casino, e-sports, lottery, jackpot, baccarat, and all support services. Any amendments to this Privacy Policy will be communicated to you via your registered email at least 14 days before taking effect.